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HELP CENTER

Frequently Asked Questions

Everything you need to know about shopping with BORUMZ.

1. Do you deliver all across Pakistan?

Yes! Borumz delivers nationwide. Our estimated delivery time is 4–5 business days, depending on your location and courier service.

2. What payment methods do you accept?

We offer Cash on Delivery (COD) and eligible online payment options. Available payment methods are displayed at checkout.

3. What are your shipping charges?

Standard delivery charges are Rs. 250 across Pakistan. Eligible prepaid orders may qualify for FREE SHIPPING under our Pay Online promotion.

4. How can I track my order?

Visit our Track Order page to check your order status. You can also contact our support team with your order number.

5. What is your return and exchange policy?

We accept eligible returns and exchanges within 30 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached.

6. How do I choose the correct size?

Check the Size Chart on each product page. Since fits may vary between regular, relaxed, and oversized styles, we recommend comparing measurements before ordering.

7. How can I contact Borumz customer support?

You can contact us via WhatsApp at +92 339 3086344 or visit our Contact Us page for assistance.

Still need help?

Our customer care team is here to help with your order.

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